This privacy statement applies to the processing of personal data of customers who place an order through a platform of Clean Clothes B.V.

Clean Clothes B.V. is responsible for the processing of this personal data and values your privacy highly. Clean Clothes B.V. therefore adheres to the General Data Protection Regulation (GDPR).

Clean Clothes B.V. processes personal data because you use our service. We use the following data for the following purposes:

We process data that you provide to us when placing your order. This data is necessary to execute your order, confirm your order, process your order, handle payment, and manage any refunds. The legal basis for this processing is that it is necessary for the performance of a contract under the GDPR. The data we process includes:

If you contact our customer service, we use the information you provide to answer your question or resolve your complaint. The legal basis for this processing is that it is necessary for the performance of a contract under the GDPR. The data we process includes:

To better align our services with your wishes, we may use the information you provide to our customer service for purposes such as customer satisfaction surveys. The legal basis for this processing is the legitimate interest of Clean Clothes B.V. (customer satisfaction) under the GDPR. The data we process is the same as in point 2.

We use your contact details, including email and phone number, to inform you about the status of your order, send reminders, or provide important updates about our service. This includes sending SMS messages. The legal basis for this processing is that it is necessary for the performance of a contract under the GDPR. The data we process includes:

We may also use your data to send you (personalized) marketing messages, such as news, offers, discounts, and updates via email, SMS, or push notifications. The legal basis for this processing is our legitimate interest to promote our services or your consent. You can unsubscribe from these messages at any time via the link in the email or by contacting us. The data we process includes:

We also process data indirectly provided by you through cookies. Clean Clothes B.V. uses cookies for functional, analytical, and marketing purposes. Functional cookies are necessary for the use of the website. The data we process includes:

We also use your data to fulfill our reporting obligations to, for example, investors, and to improve our website and services. The legal basis for this processing is the legitimate interest of Clean Clothes B.V. (analysis & reporting) under the GDPR. We ensure that final reports do not contain data that can be traced back to you.

Clean Clothes B.V. does not retain your personal data longer than strictly necessary to achieve the purposes for which it was collected, unless a longer retention period is required by law. Most data is deleted 5 years after placing your order, for administrative purposes. Data used for reporting, analysis, and accounting purposes is retained for up to 20 years after placing the order. Data in backups cannot be deleted immediately but will be removed when the backup is restored.

Clean Clothes B.V. shares your data (name, address details, phone number, order) with the cleaning partner in your region so they can fulfill your order.

Clean Clothes B.V. never sells your data to third parties and only provides it if necessary for the execution of our agreement, analysis, marketing purposes, or to comply with legal obligations. Your personal data may be shared with the following parties:

You have the right to view, correct, or delete all data we collect about you. If you believe we are processing your personal data without reason or are processing data not relevant to our selection process, please contact us at [email protected]. Clean Clothes B.V. will respond to your request as soon as possible, but no later than four weeks.

Clean Clothes B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized changes. If you believe your data is not properly secured or there are indications of misuse, please contact us at [email protected].

In addition to filing a complaint with us, you have the right to file a complaint with the relevant data protection authority. You can contact the Dutch Data Protection Authority for this purpose.