It's super simple! Here's how it works:
No worries, we've got you covered! If you're unsure which service is best for your item, select our Expert Order option. Our specialists will carefully assess your garment and choose the most suitable cleaning method. If you'd like to provide extra details about the item (e.g., fabric type, stains, or specific concerns), feel free to include those in the notes when placing your order. We're here to help!
No worries—it happens! Just reach out to our friendly customer service team, and we'll send you a new dobbi bag right away.
Oh no, we're sorry about that! Please contact our customer service team, and we'll make sure to send you one as soon as possible. We want to get your order started without delay.
Unfortunately, no. To ensure accuracy and efficiency, we can only pick up orders packed in a dobbi laundry bag. Each bag has a barcode linked to your account, helping us keep everything organized.
Absolutely! The dobbi bag is yours to keep and reuse for future orders. We designed it to make your laundry process as smooth as possible, so hang onto it—it's an essential part of our pick-up process.
If you're having trouble placing your order, please don't hesitate to reach out to us. Our customer service team is here to help and can place the order for you if needed.
Mistakes happen! You can cancel your order up to 24 hours before the scheduled pick-up. If you need help, please contact our customer service team—we're here to assist.
The processing time depends on your location and the service selected. When placing your order in the app, you'll see the first available delivery moment based on your pick-up day and service type.