FAQ

How does the service work?

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It's super simple! Here's how it works:

  • Place your order via our app (Android or iPhone) or website.
  • Receive your starter kit with a laundry bag within 1-2 working days (for first-time orders).
  • Our PostNL driver picks up your laundry.
  • We process your order and send you a detailed overview of the items and cost.
  • Complete your payment via iDeal, credit card, or PayPal.
  • Your freshly cleaned laundry is delivered back to your doorstep—ready for you to enjoy!

What types of services do you offer?

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Perfect for suits, blazers, trousers, coats, dresses, and delicate garments. We ensure premium care, keeping your clothes looking their best.

Great for everyday laundry like T-shirts, socks, and towels. Your clothes are washed at 30°C, tumble-dried, and neatly folded—ready to go!

Designed for shirts that need a crisp finish. Washed, pressed, and returned on hangers—ready to wear.

Ideal for duvets, comforters, pillows, and bed linens. Deep-cleaned to remove allergens and refresh fabrics.

Specialized care for wedding gowns and formal wear. We preserve each piece's beauty with expert attention.

Gentle cleaning for jackets, handbags, and other leather items, maintaining their quality and feel.

Deep cleaning for all types of curtains, refreshing fabric and removing dust and allergens.

Unsure about the best service? Let our specialists assess your garment and apply the right treatment for each unique item.

I don't know what service to choose for my garment. What should I do?

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No worries, we've got you covered! If you're unsure which service is best for your item, select our Expert Order option. Our specialists will carefully assess your garment and choose the most suitable cleaning method. If you'd like to provide extra details about the item (e.g., fabric type, stains, or specific concerns), feel free to include those in the notes when placing your order. We're here to help!

I lost my laundry bag - what now?

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No worries—it happens! Just reach out to our friendly customer service team, and we'll send you a new dobbi bag right away.

I didn't receive a laundry bag. What should I do?

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Oh no, we're sorry about that! Please contact our customer service team, and we'll make sure to send you one as soon as possible. We want to get your order started without delay.

Can I use my own bag?

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Unfortunately, no. To ensure accuracy and efficiency, we can only pick up orders packed in a dobbi laundry bag. Each bag has a barcode linked to your account, helping us keep everything organized.

Can I keep the laundry bag?

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Absolutely! The dobbi bag is yours to keep and reuse for future orders. We designed it to make your laundry process as smooth as possible, so hang onto it—it's an essential part of our pick-up process.

I can't place an order

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If you're having trouble placing your order, please don't hesitate to reach out to us. Our customer service team is here to help and can place the order for you if needed.

I placed an order by mistake - what should I do?

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Mistakes happen! You can cancel your order up to 24 hours before the scheduled pick-up. If you need help, please contact our customer service team—we're here to assist.

How quickly can you process my order?

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The processing time depends on your location and the service selected. When placing your order in the app, you'll see the first available delivery moment based on your pick-up day and service type.